LUXURY FURNITURE
Let them feel the leather before they buy.
Material confidence eliminates the #1 driver of furniture returns.
The problem
34% return rate on upholstery purchases — customers guess at material quality.
Photography shows color. 3D shows shape. Neither communicates grain density or cushion resistance.
Each return costs $180+ in reverse logistics alone.
How Evvoia solves it.
Material tagging
Add physics profiles to existing 3D furniture models. Leather grain, fabric weight, cushion resistance.
Haptic preview
Customers feel surface texture and material compliance in-browser before purchasing.
Confidence scoring
Analytics show which materials drive engagement and where touch eliminates hesitation.
INTEGRATION EXAMPLE
-34%
Return reduction (pilot)
+22%
AOV increase on premium materials
4hrs
Catalog integration time